While our experienced specialists are ready to handle all your watch repair needs, here we can answer to questions we commonly get asked.
First, never say your watch is overwound. Unless you take a pair of pliers and force the watch to wind after it is fully wound and break the winding gears or the spring – then your watch is NOT overwound! If someone wants to sell you a watch and tells you that “It is just overwound!” – then either 1. he doesn’t know what he is talking about, or 2. he is being dishonest and is handing you a line (hook, line, and sinker) to make you think the watch has little wrong with it. Watches stop for a reason. If you find a watch has stopped, the first thing you do is try to wind it. That usually works. However, suppose you drop your watch and break the staff. Then your watch will stop. You can then wind it back up, but it will not start running. It does not start because the staff is broke, not because it is overwound. You should have your watch serviced every couple of years if you want to carry it and use it. You certainly don’t wait for your car to stop before you change the oil, do you?
We recommend that your timepiece be serviced every 3 to 5 years. The interval between services is influenced by several factors, including frequency of use and climate. A watch that is worn daily experiences more wear and tear on the movement parts and may require service closer to the 3 year interval, while a watch that is worn on special occasions may require service closer to the 5 year interval.
Only USA Watch Repair shop should service your timepiece. In the event that your watch has service performed by a watch technician in a deferent shop and not at USA Watch Repair in any location other than those listed on our website we will not honor any service guarantee/warranty.
Please call or request a quote online for your specific time timepiece.
Almost all watch cases and their components are assembled to provide water-resistance to the depth indicated on the case. All crystals, crowns, pushers, bezels and case back are fitted with gaskets to enhance this feature.
If you wear your watch regularly for diving and/or swimming a water-resistance test is recommended on a yearly basis.
We will guarantee the service for 12 months under our limited repair warranty. This warranty covers all the parts installed and the work performed at the time of service.
Please package your watch carefully (do not send the watch box) and insure the shipment. We recommend sending the watch by FEDEX, UPS, or US Postal Service (any carrier which will require a signature to show/prove that the delivery was received). Please include a letter detailing the problem that you’re experiencing with the watch, along with complete contact information (name, address, telephone/FAX numbers, e-mail).
Do not hesitate to contact us if in doubt regarding special shipping instructions. Upon receipt of your timepiece, our watchmakers will examine it and an estimate of the cost of repair will be prepared and sent to you for your approval. All repair work is performed on a prepayment basis. Upon receipt of your signed approval repairs will commence. Once the repairs have been concluded and your payment for the repairs has been received, your timepiece will be returned to you.
We will be glad to search our archives for you. Our archives are based upon movement number, case shapes and movement shapes, and we will need the following information from you:
1. Digital images of the watch (front and back)
2. Digital images of the movement
3. Movement number – this number is etched on the actual movement itself and you will need to take the watch to a qualified watchmaker who can uncase the movement and provide you with the number
You can e-mail us the information and we will perform an archival search on your behalf.
We give free verbal and written appraisals. Contact as with watch description and we will be glad to help you.
As a first step, please e-mail us the watch brand and movement number of your watch (any qualified watchmaker can open the watch for you and provide you with this number which is etched upon the actual watch movement). We will check that information with our watch parts sources where and ask that they check their inventory for spare parts for your particular watch. Upon confirmation that spare parts are available, please proceed as follows:
Please package your watch carefully (do not send the watch box) and insure the shipment. We recommend sending the watch by FEDEX, UPS, or US Postal Service (any carrier which will require a signature to show/prove that the delivery was received). Please include a letter detailing the problem that you’re experiencing with the watch, along with complete contact information (name, address, telephone/FAX numbers, e-mail).
Once the timepiece is received in our USA Watch Repair shop, we will prepare an estimate of the cost of repair; this estimate will be sent to you for your approval. All repair work is performed on a prepayment basis. Upon receipt of your signed approval repairs will commence. Once the repairs have been concluded and your payment for the repairs has been received, your timepiece will be returned to you.
At USA Watch Repair, we understand that convenience is key when it comes to getting your timepiece repaired. That’s why we offer our customers the option to get a free estimate online.
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